CST - Customer service technician

CST - Customer service technician Great Billing We Care about the Environment and if you do too, we’ll have a lot in common…. We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking water to 4.3 million people, but as water resources are being squeezed (growing population, lower rainfalls etc.), we’re also helping them to take proactive steps, to not only ‘love every drop, every day’, but to ‘save every drop, every day’. This is where you come…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.