Customer Administration Coordinator

Customer Administration Coordinator Location: Ipswich, UK Department: Customer Services Reports to: Team Leader Customer Administration Contract: Full time, Permanent We’re looking for an organised and customer-focused Customer Administration Coordinator to join our team in Ipswich. Key Responsibilities: Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc). Keep up to date on industry developmen…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.