Customer Assistant - Lingerie - Cribbs Causeway

Are you ready to kickstart your career at one of the UK’s most iconic brands? We are looking for an energetic and style-conscious Customer Assistant to join our Lingerie team at M&S Cribbs Causeway. This isn't your average retail role; it’s a front-row seat to our ongoing business transformation. If you thrive in a fast-paced environment, love connecting with people, and have a passion for delivering a market-leading shopping experience, we want to hear from you. This is the perfect opportunity for someone looking to develop their professional skills while playing a vital part in the daily success of our store.

As a key member of our Fashion, Home & Beauty department, you will be the face of M&S, helping customers find exactly what they need with confidence and care. You will enjoy a varied working pattern that keeps every week fresh and engaging, allowing you to balance your professional responsibilities with your personal life. We value "graft," initiative, and a positive mindset, and in return, we offer a supportive team environment where your contributions are truly recognized. If you are ready to bring your personality to work and help us redefine the retail experience at Cribbs Causeway, apply today and start your journey with Marks & Spencer.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.