Customer & Business Operations Manager – Lexington, KY (Local Hybrid)

Customer & Business Operations Manager – Lexington, KY Aqua-Tots Swim Schools | Lexington, Kentucky Full-Time | 32 Hours/Week | Local Hybrid | $21–$23/Hour IMPORTANT: This is a Lexington, KY-based position, NOT a fully remote opportunity. Regular onsite work at both of our Lexington-area schools is required every week. Meaningful Responsibility. Real Flexibility. A Job That Makes a Difference. Are you an experienced Office Manager, Practice Manager, Administrative Manager, or business operation…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.