Customer Operations Responder

Our on-site customer operations team work tirelessly during the event to resolve face to face customer issues and to provide pro-active support to assist guests. Handling, logging, resolving and escalating complaints using our helpdesk software and in person escalations, the role incumbent should be flexible and adaptable to rotate through positions as required. · Act as a first line escalation point for all on-site customer complaints, engaging with guests empathetically to maximise satisfacti…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.