Customer Operations Specialist

ScholarTrip is hiring a Customer Operations Specialist in Tampa, Florida to support customers and daily travel operations. This is a remote position for Tampa-area candidates . Full-time and part-time schedules are available. Pay: $24–$29/hour. No previous experience is required. Training is provided. Duties • Assist customers by phone and email. • Support booking and travel requests. • Process itinerary updates and changes. • Maintain accurate customer records. • Coordinate requests with inter…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.