Customer Quality Specialist

Job Summary: The Customer Quality Specialist within the Quality Center of Excellence platform will act as the liaison between ADM and customers on all standard documentation requests for quality and food safety related matters. The Customer Quality Specialist role is an entry level role within the Customer Quality team. This role will be introduced to quality-based support for the ADM commercial, sales, customer service and production teams. Support for Customer Quality Specialists will be requ…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.