Customer Recoveries Advisor

Title: Customer Recoveries Advisor Location: Chandlers Ford/Hybrid Salary: £27,976 Hours: 40 hours per week (Varied Shifts) Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor. What does this role involve? As part of the cred…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.