Customer Service Agent (Remote - Miami)

Aegis General Insurance Agency Inc. (AGIA) travel insurance division, is seeking a full-time, enthusiastic, and energetic Customer Service Agent to join its call center team in Miami, FL. This position offers the opportunity to work from home for candidates who live within a commutable distance of Miami, FL. Acquired by AGIA’s parent company, K2 Insurance Services, LLC, in 2021, Aegis General travel division is a growing Travel & Event Insurance Company. K2 Insurance Services, LLC offers the op…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.