Customer Service Representative I

Are you looking to launch your career with a healthcare leader that truly values its people? Sentara Health is seeking a motivated, empathetic, and tech-savvy Customer Service Representative to join our dynamic team in Virginia Beach. This is the perfect opportunity for a recent graduate or early-career professional to gain invaluable experience in the healthcare industry while working from the comfort of your own home. You will be the voice of our organization, providing compassionate support and essential guidance to the patients and families who rely on Sentara every single day.

In this full-time role, you will enjoy a consistent, daytime schedule from 8:00 AM to 4:30 PM, allowing for an ideal work-life balance while you develop your professional communication and problem-solving skills. While this position is fully remote, you will remain a vital part of our local community, as we require our team members to reside within the Virginia Beach or Hampton Roads area to ensure seamless service and occasional on-site accessibility. If you are passionate about making a tangible difference in the lives of others and want to grow your career within a supportive, innovative environment, we would love to have you join our mission.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.