Customer Service Specialist (Remote)

FULL TIME Clerical US Salary Range: $17.24 To $17.24 Hourly Position Summary: Central Research, Inc. (CRI) is hiring a Customer Service Specialist. The Customer Service Specialist provides advanced borrower and school support for the Federal Perkins Loan Servicing Program by resolving account inquiries, ensuring regulatory compliance, and delivering high-quality customer service. This position is a work from home position 5 days per week. This role supports borrowers and schools through issue r…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.