Customer Service Virtual Assistant

Bilingual Customer Support Virtual Assistant Location: Remote Schedule: New York City Time Zone Hours: Full-Time About the Role We are looking for a friendly, patient, and reliable Bilingual Customer Support Virtual Assistant to join a wholesale furniture company serving customers through major online marketplaces. The ideal candidate will have previous customer service experience, strong communication skills in both English and Spanish, and a genuine ability to remain calm, helpful, and profes…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.