Customer Service (Work From Home)

Who We Are We support individuals and families throughout North America through established relationships with unions, credit unions, and membership-based organizations . Our team works directly with members to help them understand programs available through these relationships and make informed decisions based on their individual needs. Our continued growth has created opportunities for individuals who are ambitious, dependable, and comfortable working with people . We provide the training, re…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.