Customer Services Assistant

Customer Services Assistant Location: Kingston University, KT1 2EE Salary: £28,623 per annum Benefits: 28 Days annual leave Bank Holidays, L&G Pension Scheme, Life Assurance, Uniform provided, Training and Development opportunities, Gym Membership Contract: Full time, Permanent KUSCO (Kingston University Service Company Ltd) is a wholly owned subsidiary company of Kingston University, established in December 1997. We are a non-profit making organisation providing facilities management and esse…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.