Customer Success Manager

About Us Conduit is a dock and yard management system that helps 3PLs and shippers schedule trucks, manage drivers, and coordinate yard operations across multiple facilities. Our platform connects dock scheduling, driver check-in, yard management, and documentation into a single system, replacing the spreadsheets, email, and radio calls that shipping and receiving teams have relied on for decades. Conduit is backed by Innovation Endeavors, Y Combinator, and other top-tier investors, and works w…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.