Customer Support Field Technician - Ethanol

Customer Support Field Technician - Ethanol - Remote Purpose The Customer Support Technician is a core member of the Customer Success team, helping ensure Whitefox clients get the full value they expect from their Whitefox systems throughout the life of the plant. As a direct connection to the market, you are the face of our brand and reflect our culture to customers and third parties. You provide hands-on field execution and on-site technical support for Whitefox systems throughout commissioni…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.