Customer Support Lead (100% Remote US)

Job Title: Customer Support Lead Location: 100% Remote Our client is a high-growth health and wellness startup dedicated to identifying and resolving overlooked environmental causes of chronic illness. Operating in an underserved niche of preventative and functional health, they develop modern diagnostic and lifestyle solutions that empower individuals to detect hidden toxicities and build lasting physical resilience. As Customer Support Lead, you will take complete ownership of the company's c…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.