Customer Support Specialist *remote* (m/f/d)

Are you looking to kickstart your career in the fast-paced world of European fintech? At Pliant, we are redefining how businesses manage their finances through our cutting-edge, API-first payment platform. As a Customer Support Specialist, you will be the heartbeat of our operations, acting as the primary point of contact for businesses that rely on our technology to streamline their spending and boost their bottom line. This is a unique opportunity for a motivated graduate or early-career professional to gain hands-on experience in a high-growth environment where your problem-solving skills directly impact our clients' success.

Working fully remotely, you will join a dynamic team dedicated to delivering seamless financial workflows for industries like travel and fleet management. You won't just be answering tickets; you will be an expert consultant, helping our users navigate our intuitive apps and integrations to unlock new levels of operational efficiency. If you are passionate about technology, eager to learn, and thrive in an environment that values innovation and autonomy, Pliant is the perfect place to grow. We provide the tools and mentorship you need to turn your potential into professional excellence while helping us build the future of B2B payments.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.