Deputy Customer Operations Manager

This is a fantastic opportunity to help lead and motivate a team in ensuring our customers have the best experience possible, whilst providing excellent customer service. You will be based on site during the event handling customer queries in person and via e-mail where requested. The team is made up of a Customer Operations Manager, Customer Ops Responders and Accessibility Champions. It is imperative that you can support the C/O Manager to direct your team efficiently whilst also dealing with…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.