End User Services Specialist - IT-Infrastructure

Are you looking to launch your IT career at the intersection of cutting-edge technology and life-saving care? Rady Children's Hospital-San Diego is seeking a motivated, tech-savvy End User Services Specialist to join our elite Infrastructure team. In this pivotal Tier 2 role, you won't just be fixing hardware; you will be the heartbeat of our digital operations, ensuring that our physicians, clinical staff, and administrative teams have the seamless tools they need to provide world-class pediatric care. If you are a problem-solver who thrives in a fast-paced environment and wants your daily work to have a tangible impact on the community, this is the perfect place to grow your professional footprint.

As an End User Services Specialist, you will gain hands-on experience managing a diverse, high-stakes ecosystem of workstations, thin clients, and mission-critical software across our entire enterprise. We are looking for an energetic, customer-focused professional who views every support ticket as an opportunity to innovate and improve the user experience. You will collaborate with a supportive team of experts while navigating complex technical challenges in a healthcare setting, providing you with an unparalleled foundation for a long-term career in IT infrastructure. Join us at Rady Children’s, where your technical talent directly translates into better outcomes for our patients and the families we serve.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.