Enterprise Service Desk Senior with Security Clearance

The Enterprise Service Desk Senior provides advanced customer support and technical assistance for enterprise IT services within the Marine Corps Enterprise Network (MCEN) environment. This role serves as a key member of the Enterprise Service Desk team, responding to customer inquiries, troubleshooting technical issues, managing service tickets, and ensuring timely resolution or escalation of incidents in accordance with established service level agreements (SLAs). The incumbent is responsible…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.