Field Service Technician

Job Title: Field Service Technician Job Description The Field Service Technician travels to customer sites to install, service, and maintain complex industrial equipment in line with customer specifications. This role combines electrical, mechanical, and software troubleshooting in a high-tech environment, supporting automated machinery and control systems while providing exceptional on-site and remote customer support. Responsibilities Travel to customer locations regionally and international…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.