Field Service Technician - COSTA MESA, CA

Are you a skilled technician with a knack for troubleshooting and repairing sophisticated machinery? Do you have experience with multi-head weighers and a passion for providing top-notch customer support? If so, we have an exciting opportunity for you to join our team at Harpak-ULMA! Position: Field Service Technician Location: COSTA MESA, CA Travel Requirement: 70-85% About Us: Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our cu…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.