Field Support Technician (Level II)

Job Summary: The Field Support Center Technician (Level II) is responsible for assisting customers engaging in support requests for all OneCloud products, including UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions, across multiple contact platforms (phone, email & chat) while playing a critical role in providing advanced technical support and troubleshooting for VoIP telephone systems, data networks, and desktop applications. This position involves r…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.