HELP DESK - IT SUPPORT SPECIALIST I

Position Summary The IT Support Specialist serves as the primary point of contact for end-user technical support, providing troubleshooting and maintenance for desktops, laptops, mobile devices, printers, business applications, Microsoft 365 services, and network connectivity and Retail Store Support. This role combines traditional help desk support with user account administration, endpoint management, and collaboration with senior IT staff to maintain secure and reliable technology services. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.