Help Desk Technician

Are you a tech-savvy problem solver looking to launch your career with an industry leader? Data System Services is on the hunt for a motivated Help Desk Technician to join our dynamic team and serve as the heartbeat of our technical support operations. As a vital member of our organization, you will be the first point of contact for our diverse family of companies, spanning industries from transportation to insurance and beyond. This is not just a support role; it is a unique opportunity to gain hands-on experience with award-winning, cutting-edge technology while developing a broad professional skillset in a fast-paced, collaborative environment.

In this role, you will be empowered to troubleshoot, resolve, and elevate the technical experience for our internal partners every single day. We are looking for a graduate or early-career professional who is passionate about IT and eager to turn complex challenges into seamless solutions. At Data System Services, we pride ourselves on fostering growth, innovation, and a culture of continuous learning. If you are ready to kickstart your journey in IT, thrive on human connection, and want to be part of a company that values technical excellence, we want to hear from you. Come help us power the technology that keeps our businesses moving forward.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.