Help Desk Technician - Swing Shift - TS/SCI W/ POLY

At GD Information Technology, we believe that technology is the bridge to mission success, and we are looking for a dedicated Help Desk Technician to join our team on the swing shift. In this role, you will serve as the first point of contact for our users, transforming complex technical roadblocks into seamless operational opportunities. If you are a proactive problem-solver who thrives in a high-stakes environment and wants to sharpen your technical expertise while supporting critical national security initiatives, this is the perfect launchpad for your career.

We are seeking a motivated professional with at least three years of experience to manage remote support and troubleshooting tasks during the 1400 to 2200 shift. You must currently possess a Top Secret/SCI clearance to be considered for this mission-critical position. We value candidates who are eager to learn, adapt quickly to new challenges, and provide world-class customer service. If you are a U.S. citizen ready to make a tangible impact and grow within a leading global technology firm, apply today to help us power the missions that matter most.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.