I&E Service Specialist

Description Position Overview: Installs and maintains vapor control and biogas systems in a field environment while being directly in charge of job safety and completion. Essential Job Functions: Supports a philosophy of zero accidents by following all applicable safety procedures and maintaining equipment to operate in the safest way possible. Performs preventative maintenance and emergency maintenance on vapor control systems. On-call customer support onsite and remotely to resolve unplanned …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.