Infrastructure Field Services Technician

Are you a tech enthusiast ready to trade the cubicle for the front lines of innovation? OneCloud Corporation is searching for a dynamic Infrastructure Field Services Technician to join our mission-driven team. This is the perfect launchpad for a recent graduate or early-career professional looking to master the backbone of modern connectivity. You won’t just be sitting behind a screen; you will be the hands-on expert responsible for bringing critical voice and data systems to life, ensuring our clients stay connected in an increasingly digital world.

In this high-impact role, you will gain invaluable experience across the entire technology stack, from physical low-voltage infrastructure and structured cabling to the complexities of SIP equipment and advanced network troubleshooting. Your day-to-day will be a blend of rewarding field work and collaborative remote support, offering a diverse environment where no two days are the same. If you are a problem-solver who thrives on variety, enjoys mastering new hardware, and wants to build a rock-solid foundation in telecommunications, we want to hear from you. Join us at OneCloud, where your technical curiosity meets real-world application.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.