IT Client Success & Executive Support Specialist ( Desktop Support)

Client is seeking an experienced IT Client Success & Executive Support Specialist to deliver high touch, white‑glove technology support for employees and executive leadership. This role is responsible for ‑end-to-end‑ desktop, site technology, and executive IT support, ensuring reliable, secure, and seamless technology experiences across corporate offices and conference spaces. The successful candidate will provide expert support across Windows, macOS, mobile devices, and cloud-based desktops, …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.