IT Help Desk / Service Desk Technician

About the Opportunity A fast-scaling instrumentation and industrial technology firm, we empower manufacturing, lab, and field operations with precision hardware, software, and support services. Our remote IT Help Desk team ensures seamless technology uptime for global teams — troubleshooting endpoints, managing service tickets, and delivering frontline digital support to keep mission-critical systems running 24/7. Role & Responsibilities Provide tier-1 and tier-2 technical support via phone, ch…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.