IT Helpdesk and Infrastructure Support

IT Helpdesk and Infrastructure Support Location: South San Francisco, CA, 94080 Job Type: Full Time Work Type: On-Site Key Responsibilities: Onsite MSP Leadership and Central Escalation Point Onsite Vendor Governance: Acts as the direct daily manager and technical escalation point for the two outsourced MSP staff augmentation FTEs, ensuring accountability and SLA compliance. Complex Infrastructure Ownership: Owns local network, server, and core infrastructure management, keeping high-level arch…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.