IT Infrastructure Support Technician

Salary: £32,000 - 38,000 per year Requirements: Strong understanding of TCP/IP networking, routing, switching and VLAN segmentation Experience configuring firewalls and secure remote access (VPN, port forwarding, NAT policies) Advanced Windows administration experience Experience managing Microsoft 365 / hybrid environments Good knowledge of VOIP telephony systems Virtualisation experience (VMware or Hyper-V) Strong troubleshooting methodology across network, system and application layers Under…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.