IT Remote Support Specialist (Remote)

Title: IT Support Specialist Schedule: Full-time, onsite Monday-Friday KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring an IT Support Specialist to join our team and provide primarily onsite support to the U.Attorney’s Office for the Northern District of New York (USAO NDNY) in Albany, NY. In this role, you will help maintain the office’s daily information technology operations by troubl…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.