IT Remote Support Specialist (Remote)

Department: IT Support / End-User Services Work Type: On-site, 5 days per week Contract: 6-month minimum; IT Specialist The IT Specialist will provide reliable day-to-day technology support across the organization, with a strong focus on customer service, endpoint support, asset management, procurement coordination, and Apple device administration. This role is responsible for supporting employees with hardware, software, account, and connectivity needs while maintaining accurate technology rec…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.