IT Senior Manager, Risk Advisory Services

Job Summary Working under the authority of a Principal, the Senior Manager, Risk Advisory Services is responsible for managing and delivering high value solutions to multiple clients in technology environments to analyze system security and access controls, backup recovery procedures and IS organization and administration practices. Additionally, the Senior Manager, Risk Advisory Services is charged with overseeing all aspects of an internal audit, SOX or consulting engagement to include planni…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.