IT Service Desk Specialist

Westcliff University is seeking an IT Service Desk Specialist to provide first-line technical support to students, faculty, and staff. The IT Service Desk Specialist will serve as a primary point of contact for technology-related questions and support requests, helping users resolve common hardware, software, application, account access, and connectivity issues. This is a Tier 1 IT support role focused on timely ticket resolution, customer service, user account assistance, and accurate document…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.