IT Support - Executive Support

Electric Boat Information Technology (EB IT) is responsible for Electric Boat's enterprise and special use information systems, such as product design environments, collaboration platforms, and office productivity suites. EB IT supports over 20,000 end-users in a wide variety of work environments, networks and locations. Electric Boat Information Technology is pursuing a highly skilled and professional IT Support Specialist dedicated to providing white-glove technical support to executive and V…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.