IT Support Specialist – Long Island / Greenport

$59,000–$62,000 | Primarily Remote Local Client Support | Full-Time IMPORTANT: This position supports a client in Greenport, NY. Candidates must currently live on Long Island and be able to reliably reach Greenport within approximately 60 minutes in normal weekday traffic. If you're an IT support professional who has moved beyond simply resetting passwords and routing tickets, but you're not looking to spend your entire day buried in high-level infrastructure engineering, this may be exactly t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.