IT Support Technician

Full-time Description At Hungerford Technology, we help organizations across West Michigan leverage technology to operate more efficiently, securely, and effectively. As a managed services provider, we serve as a trusted technology partner for our clients, delivering responsive support, strategic guidance, and reliable IT solutions. Our team values collaboration, work-life balance, accountability, and continuous learning. We believe strong client relationships are built through trust, responsiv…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.