Level 2 Help Desk specialist

Wachter is seeking an ONSITE Help Desk Specialist II to join our growing IT Support team at out Mt. Laurel location. This role is responsible for providing advanced technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, operating system, application, and network-related issues. As a key member of the IT team, the Help Desk Specialist II serves as an escalation point for complex technical issues while delivering exceptional customer service and support. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.