Looking for Project Manager - Salesforce Service Cloud

Duration: 13 Weeks Start Date: TBD Location: REMOTE (USA) Position Overview The Project Manager leads delivery of a 13-week Salesforce Service Cloud Advisory engagement for Office Depot, coordinating the Solution Architect and Change Manager/Trainer through a tightly scoped implementation: an email-to-case foundation across 5 mailboxes and a one-time data load of all existing accounts and contacts. The engagement has a deliberately fixed footprint no system integrations, English-only, and no en…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.