Managed Services Technician I

Are you a tech-savvy problem solver looking to launch your career in a dynamic, fast-paced environment? At Abacus Technologies, we are seeking a motivated Managed Services Technician I to join our world-class support team. This is more than just a help-desk role; it is an opportunity to be on the front lines of innovation, where your ability to diagnose, troubleshoot, and resolve complex technical challenges will directly impact our clients' success. If you are passionate about technology and thrive when you are learning something new every single day, we want you to help us deliver the high-quality support that defines our brand.

We believe that exceptional service is built on clear communication and a sharp, inquisitive mind. As a member of our collaborative team, you will act as a trusted advisor to our customers, turning technical roadblocks into seamless solutions. We value critical thinkers who are determined to grow, adapt, and succeed in an ever-evolving digital landscape. If you are ready to kickstart your professional journey with a company that invests in your potential and rewards your ambition, Abacus Technologies is the perfect place to make your mark.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.