Mechanical/Electrical Field Service Technician

Are you ready to launch your career on the front lines of global innovation? At Intralox, we don’t just manufacture industry-leading conveyance solutions; we solve complex challenges for the world’s biggest brands. As a Mechanical/Electrical Field Service Technician, you will step out from behind a desk and into the heart of our operations, serving as the technical expert who keeps global supply chains moving. This is an unparalleled opportunity for a motivated graduate or early-career professional to gain hands-on experience, travel to diverse job sites, and master the intricate machinery that powers modern commerce, all while supported by a world-class team dedicated to your professional growth.

In this dynamic Customer Service role, you will be the face of Intralox, providing essential on-site technical support, troubleshooting, and installation guidance for our cutting-edge systems. You will bridge the gap between engineering theory and real-world application, diagnosing mechanical and electrical issues with precision and delivering solutions that make a tangible impact. We are looking for high-energy problem solvers who are eager to learn, adaptable in changing environments, and passionate about delivering excellence. If you are a hands-on thinker ready to turn your technical aptitude into a rewarding career, we invite you to join us and help shape the future of industrial automation.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.