Office Administrator / Multi-Site Operations Manager - Legal Services

Job Description Job Description Parsippany & Hackensack, New Jersey Full-Time | On-Site Important Location Requirement This is a multi-site, on-site leadership position requiring regular presence at both New Jersey offices. The anticipated schedule is approximately 3 days per week in Parsippany and 2 days per week in Hackensack . Candidates must be able and willing to work from both locations on a regular basis . This is not a remote position. The Opportunity We are recruiting an experienced op…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.