Operations Support Representative

Staples is business to business. You're what binds us together. At Staples, our Customer Success team plays a critical role in delivering exceptional service and building lasting relationships with our customers. As an Ops Support Representative, you will serve as a trusted problem solver who takes ownership of customer concerns from start to finish. In this remote role, you will partner with internal and external teams, navigate multiple systems, and deliver timely, thorough resolutions that c…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.