Parking Electronics Field Service & Support Technician

Position Summary This is a high-level service and support role responsible for delivering both onsite and remote technical assistance to DESIGNA customers within the Parking Access and Revenue Control Systems industry. The position ensures optimal system performance for existing contract customers while also supporting new system installations, as well as ongoing maintenance and upgrades across assigned regions. Reporting Structure This position reports to the VP/Director of Field Operations or…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.