Product Support Technician

Product Support Technician – Alexandria, LA We’re looking for a hands-on, customer-focused Product Support Technician to help clients keep their equipment running smoothly. This role combines technical troubleshooting, clear communication, and occasional onsite support. If you enjoy solving problems and working directly with customers, this position offers a strong long-term path. Schedule & Pay Full-time Overtime available Some travel required Starting pay: $18–$20/hour DOE What You’ll Do Prov…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.