Remote Chat & Email Support Specialist

111 Sign is seeking a responsive, customer-focused Remote Chat & Email Support Specialist to handle customer inquiries through live chat and email. This role plays a key part in helping customers with quotes, order status, product questions, and general support — all without phone contact — ensuring a smooth, professional experience from first message to resolution. Key Responsibilities Respond promptly and professionally to customer inquiries via live chat and email Provide accurate informatio…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.