Remote Customer Service Specialist

Are you ready to jump-start your career with a company that is as passionate about fitness as you are? At ForgeFit, we are the driving force behind the nation’s top gyms and training studios, providing the heavy-duty equipment that turns ambitious athletes into champions. As a Remote Customer Service Specialist, you won’t just be answering questions; you will be the voice of our brand, serving as a dedicated partner to fitness professionals who rely on our gear to keep their facilities running at peak performance. If you are a high-energy communicator with a knack for problem-solving and a drive to help others succeed, this is your chance to make a tangible impact from the comfort of your own home.

We are looking for a motivated graduate or entry-level professional who is eager to learn the ropes in a fast-paced, mission-driven environment. In this role, you will be the primary point of contact for our clients, ensuring that every interaction reflects our 100% Performance Guarantee. You will handle inquiries, troubleshoot equipment needs, and build lasting relationships with gym owners across the country. We provide a supportive, collaborative culture where your input is valued and your professional growth is a priority. If you are looking for a career path that combines your love for the fitness industry with a commitment to excellence, we invite you to join the ForgeFit team and help us build the future of fitness, one conversation at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.